Privacy policy
SPINSTERZ PRIVACY POLICY Last updated: August 2026
At Spinsterz, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have in relation to your information.
Spinsterz is a trading name of Divide & Conker Ltd, which is the data controller responsible for the personal information described in this policy.
Our Details
Spinsterz
PO Box 1051 Aylesbury HP22 9XJ United Kingdom
Spinsterz is a trading name of Divide & Conker Ltd Company Registration Number: 13744836
VAT Number: 476025194
Email: info@spinsterz.co.uk
Data Protection
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable or successor data protection legislation.
For the purposes of data protection law, Divide & Conker Ltd, trading as Spinsterz, is the data controller for personal information collected through Spinsterz.
What is personal information?
Personal information, or personal data, is information relating to an individual who can be identified directly or indirectly from that information.
It does not include information that has been anonymised so that an individual can no longer be identified.
What information do we collect?
Depending on how you interact with Spinsterz, we may collect information including:
● your name;
● billing and delivery address;
● email address;
● telephone number;
● information relating to your orders, purchases, returns and refunds;
● payment information necessary to process your order;
● correspondence you send to us;
● information you provide when signing up to our mailing list;
● information you provide when entering competitions, promotions or events;
● reviews, feedback or other content you choose to provide;
● social media usernames or information you provide when interacting with us through
social media;
● your IP address, browser, device and information about how you use our website;
● information collected through cookies and similar technologies.
We do not intentionally request sensitive personal information and ask that you do not send sensitive information to us unless it is genuinely necessary.
How do we use your information?
We may use your personal information to:
● process, fulfil and deliver your orders;
● process payments, returns and refunds;
● communicate with you about your order;
● respond to questions, enquiries or complaints;
● provide customer service;
● manage pre-orders;
● administer competitions, promotions or events;
● send you marketing communications where you have agreed to receive them or where we are otherwise permitted to do so;
● improve our products, website and customer experience;
● understand how customers use our website;
● help prevent fraud and protect the security of our website and business;
● maintain appropriate business, accounting and tax records;
● comply with our legal and regulatory obligations.
Under UK data protection law, we must have a lawful reason for processing your personal information.
Depending on the circumstances, we may process your information because:
It is necessary to perform a contract with you
For example, when you place an order we need your name, contact details and delivery address so that we can supply your products.
We have a legal obligation
For example, we may need to retain transaction and accounting information to comply with tax and financial legislation.
You have given us your consent
For example, where you have chosen to receive certain marketing communications from us.
We have a legitimate interest
We may process certain information where it is reasonably necessary for running and improving Spinsterz, provided those interests do not override your rights and freedoms.
Marketing Communications
You may choose to receive news, product launches, offers, events and other updates from Spinsterz.
Where required, we will ask for your consent before sending marketing communications.
You can unsubscribe from our marketing emails at any time by clicking the Unsubscribe link at
the bottom of our marketing emails or by contacting us at info@spinsterz.co.uk. Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed with us.
Social Media
If you contact Spinsterz through social media, we may use the information you provide to respond to your enquiry.
If you tag Spinsterz or our products in photographs, videos or other social media content, we may contact you to ask whether we can share your content through our own website, social media or marketing channels.
Where permission is required, we will not use your content unless you have agreed to this.
Your use of social media platforms is also subject to the privacy policies and terms of those platforms.
Who do we share your information with?
We do not sell your personal information.
We may share information with trusted third parties where this is necessary to operate our business and provide our services.
These may include:
● payment processing providers;
● website and e-commerce providers;
● delivery companies and couriers;
● email and marketing platforms;
● IT, hosting and website support providers;
● analytics providers;
● professional advisers such as accountants or legal advisers;
● government, regulatory or law enforcement bodies where we are legally required to provide information.
We only provide third parties with the information reasonably necessary for them to perform their services and expect organisations processing personal information on our behalf to protect it appropriately.
International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection in accordance with UK data protection law.
Cookies and Website Information
Our website may use cookies and similar technologies to make the website function, remember preferences, understand how visitors use our website and, where you have consented, support marketing and advertising.
Some cookies are essential for our website to operate. Other cookies, such as analytics or advertising cookies, will only be used where permitted and, where required, with your consent.
You can manage your cookie preferences through the cookie controls on our website and through your browser settings.
Further information about the cookies we use may be provided in our Cookie Policy.
Links to Other Websites
Our website may contain links to third-party websites, services or social media platforms.
Those organisations have their own privacy policies and we are not responsible for how they collect or use your personal information. We recommend reviewing their privacy information before providing personal information to them.
How long do we keep your information?
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and regulatory obligations.
Different information may therefore be retained for different periods.
For example, information relating to purchases and financial transactions may need to be retained for a number of years to comply with accounting and tax requirements.
When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
● ask us for a copy of the personal information we hold about you;
● ask us to correct inaccurate or incomplete information;
● ask us to delete your personal information;
● ask us to restrict how we use your information;
● object to certain uses of your personal information;
● request the transfer of certain information to you or another organisation;
● withdraw your consent where we rely on consent to process your information. Some of these rights are subject to exemptions or limitations under data protection law.
To exercise your rights, please contact us at:info@spinsterz.co.uk
We may need to verify your identity before dealing with your request.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the issue.
You also have the right to complain to the UK supervisory authority for data protection, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on our website with the date it was last updated.
Contact Us
If you have any questions about this Privacy Policy or how Spinsterz handles your personal information, please contact:
Spinsterz
PO Box 1051
Aylesbury
HP22 9XJ
United Kingdom
Email: info@spinsterz.co.uk
Spinsterz is a trading name of Divide & Conker Ltd.
Company Registration Number: 13744836
VAT Number: 476025194
